RemotePass needed a reliable and efficient way to process international payroll payments across 150+ countries. Their priority was to ensure on-time, error-free payments for contractors and full-time employees, avoiding disruptions that could impact workers’ financial stability.
They also wanted to expand into new markets where they previously had limited reach.
About
RemotePass is a global payroll platform that enables companies to seamlessly hire, onboard, and pay contractors and Employer of Record (EOR) employees across 150+ countries. By automating compliance, payroll, taxes, and benefits, RemotePass ensures businesses remain compliant with local labor regulations while simplifying international workforce management.
With key features like automated contract generation, localized compliance support, and multi-currency payments, the platform allows companies to scale globally without the need for local entities.
Trusted by startups, SMEs, and large public companies, RemotePass is the go-to solution for managing global talent efficiently.
The Challenge
Managing payroll across multiple currencies and payment corridors presents logistical and operational challenges for anyone operating global payroll disbursements. RemotePass encountered similar obstacles and needed to ensure their payments were accurate, timely, and seamless across diverse geographies.
"We operate in over 150 countries, and our goal is to help clients hire everywhere where we can. Considering that, you have to manage multiple corridors and different currencies. Speed becomes a priority, as does quality of service. We run payroll operations, which is the most important payment of the month. You cannot mess it up. People need to get paid on time, and there can be no delays," says Kamal Reggad, Chief Executive Officer of RemotePass.
Before TransferMate, RemotePass worked with multiple payment providers but faced coverage gaps in certain markets. TransferMate’s broad reach of over 200+ countries and territories was attractive for RemotePass.
"We've always used multiple providers to fulfil our payments. We wanted to expand our capabilities and reach new geographies that we previously couldn’t support or had issues with. Some providers are great at certain corridors, others not so much. Some are faster for certain destinations; others aren’t. So, we needed to find a balance and work with the best out there. And that’s how the relationship started with TransferMate two and a half years ago."
Another critical challenge was support and issue resolution. Even minor payment processing errors in global payroll can significantly impact workers' lives.
"If an issue arises, we need immediate assistance from a real person, not just an automated ticket system. Responsive support is crucial for us."
The Solution
RemotePass integrated TransferMate’s payment technology into its platform via API, ensuring a fully automated and seamless payroll process.
"We use TransferMate to process payouts globally, whether it’s employee payroll or payments to contractors. We have a native integration with TransferMate, so everything is automated for all interactions, from compliance and payouts to confirmations."
The integration enables real-time tracking and reconciliation for RemotePass and its underlying clients, eliminating the need for manual interventions. It’s a simple process for RemotePass and saves time for all parties involved.
"Everything is through APIs. So, say, for instance, Client X processes payroll, from there, it goes to the workers, wherever they are. We get a webhook notification when a payment is processed and completed. It updates the transaction details on our platform, and that status is available to the worker in real-time."
Pay transparency was also a key benefit, ensuring workers knew how much they received and when they’d receive it. RemotePass can pull detailed reports, providing clear visibility over transactions. If discrepancies arise, their finance team is immediately notified.
"When our client prepares the payroll and says, 'Okay, I'm sending the funds,' even the worker is informed. So, they know they're expecting and not asking questions like, ‘Are we going to get paid on time?’. Once the transaction is confirmed, they know their money is being transferred immediately. Every payment that goes out includes a breakdown of how much fees were paid, the FX rate applied, and the source and target amount. That transparency is super important. And if there’s any discrepancy, our payment operations team is notified immediately."
The Results
By leveraging TransferMate’s global payment network and automation, RemotePass achieved faster, more efficient, and more reliable payroll payments across multiple regions saving up to 40% processing time.
One of the biggest successes was RemotePass’s ability to expand into new markets, unlocking opportunities in regions where payment processing had previously been challenging. Beyond expansion, the integration with TransferMate allowed RemotePass to optimize global payroll payments with better FX rates, making it more cost-effective for their clients.
"TransferMate enabled us to expand to new markets. That was the main reason we wanted to work together. And we can get great rates on corridors that matter most to us."
The move to full automation eliminated manual processes, drastically improving efficiency. Payments are now fully processed via API, reducing administrative time and errors.
"We don't do anything manually. Everything is done through the API. And that automation is key for us. Without it, we wouldn’t be able to do what we do."
TransferMate's quality of service and support stood out for RemotePass.
When handling payroll at a global scale, occasional payment issues are inevitable. Having a responsive team that could provide immediate assistance made a real difference.
"When those payments go out, you just want to make sure there’s no friction. If something happens, we know who to talk to, and that person will answer. That’s the most important thing.”
The Final Word
"I would recommend TransferMate. They’re a reliable service. When issues arise, having responsive support is crucial, and we know we can always count on them" – Kamal Reggad, CEO, RemotePass
Discover how to become a partner of TransferMate and upgrade your global payroll payment engine by contacting the team today.
